Return and Refund Policy
Our Return and Refund Policy was last updated on May 20th, 2024.
Thank You for shopping at www.rockbeergear.com.
Not happy with an item? No Problem! If, for any reason You are not completely satisfied with a purchase We invite You to review this Return and Refund Policy.
If there is a defect in the product, please do not use it and immediately email us at contact@rockbeergear.comwith a description and photo of the issue. Will replace any defective products, and ask you to dispose of the defective one once we confirm there is an issue.
The following terms are applicable for any products that You purchased from Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Policy) refers to Rock Beer Gear.
- “Goods” refers to the items offered for sale on the Rock Bear Gear Website.
- “Orders” means a request by You to purchase Goods from Us.
- “Website” refers to Rock Beer Gear, accessible from www.rockbeergear.com
- “You” means the individual accessing or using the Website, who purchased the Goods through it.
Your Order Cancellation Rights
You are entitled to cancel Your Order without giving any reason for doing so.
The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By using the contact form on our Website
- By sending an email to contact@rockbeergear.com
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Order is cancelled within the 14-day timeframe specified above
- The Goods are in the original packaging and are not unsealed
- The Goods are in the original condition and have not been used
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the address that will be provided to You upon completion of the Order cancellation processing.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without receiving the Goods. We don’t guarantee that we will receive your returned item.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
